Reference

How vg88 Handles Your Personal Information

This Privacy Policy covers what information we collect when you open an account, make deposits via bKash, Nagad or Rocket, and use the platform — and exactly how we protect it.

Account data protectedbKash, Nagad, Rocket payment privacyNo third-party sale of your dataClear data deletion pathJurisdiction-dependent access
vg88 How vg88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply several layers of data handling to keep your account information and payment records secure. Each practice below reflects how we actually run things — not a checklist of intentions. Your account access and data rights depend on your local law and the eligible regions we serve.

Encrypted Storage Account passwords, bKash and Nagad payment identifiers are stored with encryption. Plain-text payment credentials are never written to our servers at any point in the transaction flow.
Cookie Control We use session cookies to keep you logged in on mobile and desktop. You can remove these through your phone or browser settings without losing your account data or wallet history.
Retention Policy Transaction logs tied to Rocket, Nagad or bKash payments are kept for the period required by applicable law. Non-essential session data is cleared on a rolling schedule to limit stored footprint.
Data Correction Path If your name, phone number or registered email is wrong, contact support through live chat or email. We verify ownership before making any change to keep your account from being altered without consent.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request deletion, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-app message channel. We aim to respond to data-related requests within a reasonable period; complex requests may take longer depending on verification requirements.

Team online

Live Chat

Start a chat session from the account menu. For privacy requests, select the data enquiry option and our team picks it up from the queue.

Email Support

Send your data request or correction query to our support address. Include your registered phone number so we can verify account ownership quickly.

In-App Message

Open the vg88 mobile browser, go to your account settings and use the message option. Your request is logged against your account automatically.

Privacy Policy Questions Answered

These are the questions we hear most about how your data is handled, who can see it, and how to request changes. If your question is not here, reach us through live chat or email.

We share only what the payment processor needs to complete your transaction. Your full bKash or Nagad account number is not stored on our platform after the transaction clears.

Yes. Submit a data access request through live chat or email with your registered phone number. We verify your identity first, then share a summary of the account data we hold.

Contact support and ask for a data deletion request. We remove personal data not subject to a legal retention requirement. Transaction records may be kept as required by applicable law in eligible regions.

After account closure, personal identifiers are removed from active systems. Transaction history tied to Rocket, bKash or Nagad payments is retained for the period local law requires, then deleted.

We use session cookies to keep you logged in across page loads and to remember your language preference. We do not use cookies to track you across other websites or sell that data.

Reach us through live chat or email immediately. We investigate account-level data concerns as a priority. If you are unsatisfied, your rights under local law in eligible regions remain available to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.